Rubbish Removal Shepherds Bush Privacy Policy

This Privacy Policy explains how Rubbish Removal Shepherds Bush collects, uses, stores and protects personal data relating to customers in the Shepherds Bush area, and how we comply with the UK General Data Protection Regulation and the Data Protection Act 2018. It applies to all Rubbish Removal Shepherds Bush customers and prospective customers whose data we process in connection with our rubbish removal and related services.

Who We Are And Scope Of This Policy

Rubbish Removal Shepherds Bush provides waste and rubbish removal services to domestic and commercial customers in and around the Shepherds Bush area. For the purposes of data protection law, we act as the data controller in respect of the personal data described in this policy. This means we decide how and why your personal data is used and are responsible for ensuring that it is handled in accordance with applicable laws.

This Privacy Policy applies to all customers and potential customers in our service area, as well as to individuals who contact us with enquiries, request quotes, or otherwise interact with us in relation to our services.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and the services you request. This may include:

Identity and contact details, such as your name, title, address, email address, telephone number and any other contact information you choose to provide.

Service and booking information, such as details of the services you request, property access information, collection locations, preferred dates and times, and any instructions or notes you provide related to a service visit.

Billing and payment information, such as invoice details, payment status, and payment method records. We do not store full card details when payments are taken through secure third party payment processors; only references or partial information necessary for accounting and reconciliation.

Communication data, including the content of emails, telephone calls, text messages or other communications you send to us, together with any responses we provide.

Technical and usage data where relevant, such as the date and time you contact us online, the device or browser type used, and basic analytics information that helps us understand how our websites or online forms are used. This data is usually collected in an aggregated or pseudonymised form.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form, messaging service or in person to make an enquiry, request a quote or book a service. We may also collect data during the performance of a service visit, for example when our team attends your property to carry out rubbish removal.

In some circumstances we may receive information about you from third parties, such as letting agents, landlords, commercial partners or business customers who arrange services on your behalf. In these cases, we take reasonable steps to ensure that those third parties have a lawful basis to share your personal data with us.

Our Lawful Basis For Processing

We rely on several lawful bases to process your personal data, depending on the specific activity:

Contract performance. We process your personal data to provide you with quotes, to book and perform rubbish removal services, to communicate with you about your bookings, to issue invoices and to manage your customer account. This processing is necessary in order to enter into and fulfil a contract with you.

Legitimate interests. We process personal data where this is necessary to pursue our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include using your data for routine business operations, responding to enquiries, managing our relationship with you, improving our services, ensuring the security of our staff and customers, and handling complaints or disputes.

Legal obligations. We process certain personal data in order to comply with legal and regulatory obligations. This may include record keeping for tax and accounting purposes, health and safety requirements, and compliance with environmental and waste disposal regulations.

Consent. In limited cases we may rely on your consent, for example if we send you certain types of marketing communications by electronic means where consent is required by law. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this policy.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our rubbish removal and related services, including managing bookings, arranging collection times and locations, and carrying out services at your property or premises.

To respond to your enquiries, provide quotes, and give you information about our services when you request it.

To manage our relationship with you, including communicating about changes to services, terms or policies, and handling any feedback, questions or complaints you may raise.

To issue invoices, process payments, carry out accounting and auditing, and maintain accurate financial and business records.

To operate, manage and improve our business, including monitoring service quality, training staff and analysing service usage patterns in the Shepherds Bush area.

To comply with applicable laws and regulations, assist law enforcement where legally required, and protect our legal rights, property and safety, as well as those of our staff, customers and third parties.

Data Sharing And Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes set out in this policy. They are required to implement appropriate technical and organisational measures to protect your data.

Types of processors we may use include:

IT and hosting providers who supply our email, data storage, scheduling and business management systems.

Payment processors and banking providers who facilitate secure payment collection and financial transactions.

Professional advisers, such as accountants or legal advisers, where necessary for business management, compliance and dispute resolution.

We may also share personal data where it is necessary with insurers, regulators, public authorities, law enforcement agencies or other third parties when we are legally required or permitted to do so, or to protect our rights or the rights of others.

We do not sell your personal data to third parties.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

In general, we retain customer records and related service information for a period that allows us to manage ongoing relationships, handle potential queries or disputes, and meet tax, accounting and regulatory obligations. After the relevant retention period has expired, personal data is securely deleted or anonymised so that it can no longer be used to identify you.

International Transfers

If we use service providers that process personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place. These may include ensuring that the country has been deemed to provide an adequate level of data protection, or entering into contracts that incorporate standard data protection clauses approved by the relevant authorities.

Data Security

We take the security of your personal data seriously. We use a combination of technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include secure systems and networks, access controls and restrictions, staff training on data protection responsibilities, and procedures for dealing with suspected data breaches. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and you provide data at your own risk.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions, these include:

The right to be informed about how your personal data is used, which is the purpose of this Privacy Policy.

The right of access to obtain a copy of the personal data we hold about you and information about how it is processed.

The right to rectification of inaccurate or incomplete personal data.

The right to erasure, also known as the right to be forgotten, in certain circumstances where there is no longer a lawful basis for us to continue processing your data.

The right to restrict processing of your personal data in particular situations, for example where you contest the accuracy of the data or object to our use of it.

The right to data portability, allowing you to request that certain personal data be provided to you or another controller in a structured, commonly used and machine readable format.

The right to object to processing based on our legitimate interests, and to object at any time to the use of your personal data for direct marketing.

The right not to be subject to a decision based solely on automated processing, including profiling, where this has legal or similarly significant effects on you. We do not typically carry out such automated decision making in the course of providing our services.

You can exercise your rights or ask questions about how we handle your data by contacting us using the details provided to you as a customer. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we handle your personal data.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in the law. Any revised version will apply to all customers in the Shepherds Bush area from the date it is published. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data.